Refund Policy

Property enquiries are not purchases

Browsing listings, contacting us or requesting information does not itself require payment and does not reserve or purchase a property. A property sale, lease or other transaction is governed by its own signed agreement, including any deposit, cancellation and refund conditions.

Viewing or booking fees

If a viewing or booking fee applies, the amount and relevant payment instructions should be provided before payment. The confirmation or invoice for that request will explain the applicable conditions. Please keep your receipt and reference details.

If a viewing is cancelled, rescheduled, not provided or charged incorrectly, contact us with your name, payment reference, date and a brief explanation. We will review the request against the terms disclosed for that service and respond through our official contact details.

Refund requests

Submit refund questions through our Contact page or the contact details listed on this website. Include enough information to identify the payment, but do not send full card numbers, passwords or one-time security codes.

Approved refunds, where applicable, are processed using the original payment method or another method agreed with you. Processing time may depend on the payment provider or financial institution.

Property deposits and third-party payments

Property deposits, reservation payments, commissions and payments made to another party are subject to the relevant written agreement and the terms of the recipient. Please verify the recipient and obtain written payment and refund conditions before transferring funds. Do not pay into an account based only on an unexpected message or an unverified change of instructions.

Questions or disputes

If you believe a payment was made in error or you disagree with a payment decision, contact us promptly with supporting details. This policy does not limit any rights you may have under applicable law or the terms of your specific agreement.